We hope you are completely satisfied with your cosmetics purchase. If it's not the case, generally returned online purchases are eligible only for store credit or exchange rather than a refund.

To find out if a purchase is eligible for return / exchange, please contact customer care at info@illysvalley.com within five (5) business days of delivery. 

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Returns & exchanges must meet the following criteria:

-Item must be in new, unopened, unused, un-altered (pre-shipped) condition

-Original packaging must be intact 

-Receipt / confirmation email must be included with return

-Return shipping cost is buyer's responsibility

-Requests must be made within five (5) business days of delivery date

-Customer is responsible for return shipments, which must include delivery confirmation or tracking

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Please note that we are not responsible for return shipping costs or for compensation of items lost or damaged in return shipping. All return/ exchange requests must be pre-approved. Requests made after five (5) business days of delivery will be denied.

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Please contact us before returning any item to determine if we can process an exchange. Exchanges must meet the same criteria as returns, listed above.  

Store credit is issued for original purchase amount (excluding shipping) and does not expire.